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Accessibility at Citi

An easier banking experience for everyone

Citi's Mission

Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our accessible services will help everyone realize their financial goals.

Digital accessibility is embedded within our product launch process as we design and develop content created for ease of use and understandability for all audiences. We use the latest automated and manual testing methodologies to ensure our content meets the letter and spirit of the Web Content Accessibility Guidelines (WCAG).

Community Involvement

We are continuously engaged with the accessibility community, both with our internal employee networks and with advocacy groups and subject matter experts across the world. Our team frequently attends industry events such as CSUN Assistive Technology and M-Enabling conferences, and also participates in ongoing education and development.

Digital Accessibility Statement

Citigroup Inc. (Citi) and its subsidiaries and affiliates are committed to facilitating the accessibility and usability of its web and mobile-based offerings for visitors, including those with disabilities. To accomplish this, Citi has adopted an accessibility policy to support its commitment to the accessibility of its digital offerings, which allows persons with disabilities to have a full and equal opportunity to benefit from the products, services, facilities, privileges, advantages, and accommodations offered by Citi. To that end, Citi takes steps so that individuals with disabilities are not excluded, denied services, segregated, or otherwise treated differently because of their disability, where such steps are readily achievable.

To continue to improve the accessibility of its online banking website, online.citi.com (the Website), and mobile applications, Citi is committed to implementing, over time, the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its accessibility standard. Our plan is to have the Website and mobile applications tested on a periodic basis with automated tools and assistive technology such as screen readers and screen magnifiers. We have engaged an experienced accessibility consultant to assess Citi's digital accessibility and to provide Citi with specific recommendations and feedback to facilitate further accessibility and conformance with WCAG.

Citi Employment Application Accessibility

Citi invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or to apply for a career opportunity, please send your request to this address and be as specific as possible with respect to your request.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with disabilities when requesting an accommodation for Citi's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box.

Navigation

Our content has been designed so that assistive technology users can easily navigate the website and skip to key content and/or navigate by content elements such as headings, links, tables, forms, etc.

Zoom/Font Size

You can enlarge content up to 200% using browser functionality.

Tool Recommendations

The digital content Citi creates is aligned with W3C standards and is compatible with a variety of current assistive technologies. For each of the following platforms, we have listed the suggested software combinations.

Tool Recommendations
Platform Screen Reader Browser
Desktop

NVDA

JAWS

Firefox

Internet Explorer

Android Talkback Chrome
iOS VoiceOver Safari

Contact

If you have a question or comment about accessibility at Citi, please email our web accessibility coordinator. Your security is important to us; for this reason, do not include any personally identifiable information in your message. If your question or comment is not related to accessibility, or if you need immediate assistance, please contact Customer Service through your preferred channel as listed here: contact us