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Can people who use my computer see my personal information?
It's possible for others to see personal information--such as an online bank statement or a check image--though there are ways to prevent this. But first, it's helpful to understand why you need to take these precautions.
If you're using a Microsoft® Windows PC running either a Netscape® browser (Navigator or Communicator 4.x) or Microsoft® Internet Explorer, then a copy of your statement may be saved automatically on your computer's hard disk or in its cache. As a result, others using your computer may be able to see your statement. Here's how to make sure this doesn't happen.
First, make sure you've set up Internet Explorer (IE) correctly. If you do, when you close IE it will automatically delete any copies of your statement from a computer running Microsoft® Windows. (Netscape® does this automatically, so you don't have to adjust any settings.) Here's how to set up IE 4.x, 5.x and 6.X the right way:
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From IE 5.x's Tools menu, select Internet Options. (In IE 4.x, go to the View menu.)
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Click on the Advanced tab.
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Scroll down until you see the Security section.
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Check the option that reads "Empty Temporary Internet Files folder when browser is closed." (In IE 4.x, the option to select is "Delete saved pages when browser closed.")
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Click OK and you're done.
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You also have to exit your browser properly, no matter which one you're using. Here's the right way to end your session:
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Sign off Citibank Online.
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Close the Adobe® Acrobat Reader window in which your statement is displayed.
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Then exit your browser by following these steps:
Netscape® Communicator 4.x or Navigator 4.x: From the File menu, select Exit. Or click the close button (X) in the upper right corner of the browser window.
Internet Explorer 4.x or later: From the File menu, select Close. Or click the close button (X) in the upper right corner of the browser window.
AOL 4, 5, 6 and 7: From the File menu, select Exit. Or click the close button (the "X") in the trio of icons in the upper right corner of the browser window.
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How do I delete personal data from my hard disk?
If you can't close your browser properly (when there's an application error, for example), you can manually delete personal information, such as your online bank statement or check images, from the hard disk. Here's how to do this under Microsoft® Windows and the Mac® OS:
Microsoft® Windows
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Press the Windows Start button.
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Choose Programs, then Windows Explorer. Click the plus (+) sign beside your C: drive.
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From the Windows Explorer Tools menu, choose Find. Then select Files|Folders. On the Name & Location tab, enter "*.PDF" in the Named field.
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Click the Date Modified tab, and select "Find all files created or modified on." Now enter the date or date range.
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Click Find Now.
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When the PDF file is retrieved, double-click it to make sure it's the file you want to delete. If it is, close the file. Then select it from the Find: All Files window, and press the delete button on your keyboard.
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The last step is to permanently delete the file from the hard disk. To do this, double-click the Recycle Bin on your desktop. Go to the File menu, select Empty Recycle Bin, and you're done.
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Mac® OS
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Click the Apple in the upper left corner of the screen. Select Sherlock.
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Click the Find File tab. Enter "PDF" (without the quotes) in the empty find file box. Then press Find.
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Select the PDF file you want to delete and then drag it to the Trash.
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Empty the Trash.
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How do I delete personal data from the cache?
Here's how to ensure that personal information--such as your online bank statement or a check image--is cleared from your computer's cache:
Microsoft® Windows
Internet Explorer 5.X
From the Tools menu, select Internet Options.
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Click on the General tab.
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In the area called "Temporary Internet files," click the Delete Files button. In the window that appears, select "Delete all offline content."
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Click OK to confirm and you're done.
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Internet Explorer 4.X
From the View menu, select Internet Options.
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Click on the General tab.
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In the area called "Temporary Internet files," click the Delete Files button. In the window that appears, select "Delete all subscription content."
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Click OK to confirm and you're done.
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Netscape® Communicator 4.x and Netscape® Navigator 4.x
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From the Edit menu, select Preferences.
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In the Category area, double-click Advanced. Then click on Cache.
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On the right side of the screen, press the Clear Memory Cache button. Click OK to confirm.
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Now press the Clear Disk Cache button. Click OK to confirm.
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Press the OK button to exit the Preferences window, and you're done.
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AOL® 4, 5
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From the AOL menu, select My AOL.
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Then choose Preferences.
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Click on the WWW icon.
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Click the General tab. Go to the Temporary Internet Files area.
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Press Delete Files. Select "Delete all offline content." Click OK to confirm.
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Press the OK button to exit the AOL Internet Properties window, and you're done.
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AOL® 6, 7
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From the AOL menu, choose Settings.
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In the Preferences window, under Organization, click Internet Properties.
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Click the General tab. Go to the Temporary Internet Files area.
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Press Delete Files. Select "Delete all offline content." Click OK to confirm.
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Choose OK to exit the AOL Internet Properties window, and you're done.
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Mac® OS
Microsoft® Internet Explorer 5
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From the Edit menu, select Preferences.
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In the Internet Explorer Preferences window, look under Web Browser. Then click on Advanced.
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In the Cache area on the right, click Empty Now.
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Click OK to exit the Internet Explorer Preferences window.
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Netscape® Communicator 4.x and Netscape® Navigator 4.x
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From the Edit menu, select Preferences.
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In the Category area, double-click Advanced. Then click Cache.
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Press the Clear Memory Cache button. Then click OK.
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Press the Clear Disk Cache button. Then click OK.
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Choose OK to exit.
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AOL® 4, 5
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From the AOL menu, select My AOL.
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Select Preferences.
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In the Preferences window, click the WWW icon on the left side of the screen.
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In the Cache area, select Empty Cache Now. Click OK and you're done.
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AOL® 6, 7
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From the Settings menu select My AOL.
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Select Preferences.
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In the Preferences window, click the WWW icon on the left side of the screen.
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In the Cache area, select Empty Cache Now. Click OK and you're done.
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