seeing you for you.
for the love of progress
If you go by a first name other than the one on your eligible Citi card, follow the steps below to update your profile.
Being seen is the beginning of everything. That's why we're giving our transgender and non-binary customers the choice to have account profiles and eligible Citi branded consumer credit cards and consumer debit cards updated to match who they are.
We stand for trans equality
Believing in growth and progress for all includes growth and progress for trans and non-binary people, too. Citi is a trans-affirmative brand and we will proudly continue the fight for trans and non-binary equality.
Pam Habner she/her/hers Head of Citi U.S. Branded Cards
A card that matches you
How to change your first name on your credit card to your preferred name.
- 1 Log in to your Citi-branded credit card account. (If you have multiple accounts please call the number on the back of your card.)
- 2 Under Profile, go to Contact Information.
- 3 Click
Use a Preferred First Name,enter the first name you go by and click save. We will try to use this name on our communications to you, however, Citi will continue to use your legal first name for certain communications. Additionally, Citi may ask for your legal name for identity verification purposes.
How to change your first name on your debit card to your preferred name.
- 1 Please call Citi Customer Service on the back of your debit card to request a new card with a preferred first name on it.
- 2 Request to update your preferred first name on your debit card at a local Citi branch.
Now that you see me, you can know me.
Citi's committed to helping drive an equitable and inclusive culture. That's why we've announced a new feature that will enable our transgender and non-binary customers to use the name that reflects who they truly are.
We're with you all the way
Explore the issues faced by transgender and non-binary people and their allies.
VIA LIFE AND MONEY BY CITI
The Power and Importance of Name and Identity
Learn from a Citi employee about the importance and power of identity and names of transgender people.Learn More The Power and Importance of Name and Identity
Card: face up. Head: held high.
We're committed to help drive an equitable and inclusive culture. That's why we've worked with Mastercard on their True Name™ feature, which allows existing card customers to update their chosen first name on eligible cards.