SureStart® Pre‐approval

What are the benefits?

Unlike conditional approvals, SureStart® Pre-approvals from Citi come with a firm commitment to lend. This means you will:

Save time

You'll know your price range before you start looking, so you can zero in on your dream home even faster.

Have more financial control

You'll gain access to your credit score, which means you'll know exactly what you can afford.

Have more buying leverage

Your purchase offer is backed by Citi — something real estate agents and sellers may notice and appreciate. This could give you and your bid an edge over other buyers.

Overlay 1 Video Title

The Difference Between a Mortgage Pre-approval and a Pre-qualification

Having a firm commitment to lend can make a difference in the buying process.

Useful tip

Getting pre-approved before speaking to a real estate agent can save you time, money and frustration.

Just a moment please.

Let's talk about SureStart® Pre-approval

Have one of our mortgage experts call you

All fields are required.

We can help you with a SureStart® Pre-approval


Mon-Fri. 8:00 AM to 10:00 PM ET
and Sat 9:00 AM to 7:00 PM ET

Terms, conditions and fees for accounts, programs, products and services are subject to change. This is not a commitment to lend. All loans are subject to credit and property approval. Certain restrictions may apply on all programs.

SureStart® Pre-approval is a registered service mark of Citigroup Inc. Final commitment is subject to verification of information, receipt of a satisfactory sales contract on the home you wish to purchase, appraisal and title report, and meeting our customary closing conditions. There is no charge to receive a SureStart® Pre-approval. However, standard application and commitment fees will apply for the mortgage loan application.

Share Your Screen With A Phone Representative

During your call, you may be asked to share your screen for a faster, more efficient experience. If you agree, the phone representative you're speaking with will give you a Service Code to enter below.

If you need assistance from a Citi representative, contact us via chat or phone