Mortgage Assistance

We understand that unexpected financial issues can make it hard for you to pay your mortgage. If you're facing financial hardship, there are options to help you get back on track.

Repayment plan

A repayment plan could help you catch up on mortgage payments if you've fallen behind because of temporary financial problems.

Learn more about repayment plans

Deferment and forbearance

Deferment, also called forbearance, can help give you time to get back on your feet.

See if deferment is right for you

Mortgage extension

An extension may help bring your account up to date if you are behind on 1 or 2 mortgage payments.

Find out more about mortgage extensions

Need mortgage help?

Share Your Screen With A Phone Representative

During your call, you may be asked to share your screen for a faster, more efficient experience. If you agree, the phone representative you're speaking with will give you a Service Code to enter below.

If you need assistance from a Citi representative, contact us via chat or phone

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Share Your Screen With A Phone Representative

During your call, you may be asked to share your screen for a faster, more efficient experience. If you agree, the phone representative you're speaking with will give you a Service Code to enter below.

If you need assistance from a Citi representative, contact us via chat or phone