Mon-Fri: 8:00 AM to 10:00 PM ET
and Sat: 8:00 AM to 6:00 PM ET
Follow the progress of your mortgage application
Your application number can be found in your Welcome Package.
If you can't find your application number or are having trouble checking the status of your application, you can get in touch with a mortgage representative at 1-800-667-8424. We're available Mon–Fri: 8:00 AM to 10:00 PM ET and Sat: 8:00 AM to 6:00 PM ET
AccountChek logo is a registered trademark of FormFree Holdings Corporation.
During your call, you may be asked to share your screen for a faster, more efficient experience. If you agree, the phone representative you're speaking with will give you a Service Code to enter below.
If you need assistance from a Citi representative, contact us via chat or phone