Your Citi Mortgage

Make monthly payments, update your profile information and manage your Citi mortgage easily. No matter what kind of help you need, our customer service team is here to help.

Do you have a bank account with Citi?

If your mortgage is linked to your Citibank account, sign on to schedule payments, view statements and track activity.

Sign on to your Citibank account

Did Citi service your mortgage in the past?

You can still access your account history from Citi Mortgage. See tax statements and other information from before your loan was transferred or paid off.

Access your account history

Need more help?

If you have any questions, call Cenlar FSB at 1-855-839-6253
(Private Bank Customers: 1-855-839-2050)

Mon-Fri: 8:30 AM to 8:00 PM ET
and Sat: 9:00 AM to 5:00 PM ET

Share Your Screen With A Phone Representative

During your call, you may be asked to share your screen for a faster, more efficient experience. If you agree, the phone representative you're speaking with will give you a Service Code to enter below.

If you need assistance from a Citi representative, contact us via chat or phone