Your card is expiring and you'll be sent a replacement card.* Your new card will arrive in a generic envelope before your current card expires. If you already received your card, you can activate it in one of the ways indicated below. You can continue to use your current card until the last day of the month indicated on the current card or until the replacement card is activated.
What should I do when I receive my new card?
Activate your card upon receipt.
How do I activate the new card?
It's quick and easy to activate via the Citi Mobile® App, online or by phone:
App—Download the app** by texting "App75" to "692484" or visit your app store.
You can also activate by calling the number on the sticker on your new card. For persons with hearing/speech impairments, use 711 or other Relay Service.
What is changing?
Your new card will have a new expiration date and security code which you should provide to any merchants who automatically bill your card and to any online merchants where you store your new expirate date and security code
What if I don't receive my new card?
If you don't receive your card by the end of the month in which your current card expires, you can request a replacement card through your online account or by calling the number on the back of your card. For persons with hearing/speech impairments, use 711 or other Relay Service.
Get more from Citi
Access your account easily with the Citi Mobile App or Citi Online
24/7 — check your account balance, view statements and transactions, make a payment, enable account alerts and more. Log in to the mobile app or visit citi.com.
Go Paperless to stay organized and secure
Reduce the risk of identity theft from lost or stolen mail, access up to 12 months of statements online, and receive a notification when your monthly statement is available and a payment due reminder 5 days before your payment is due***. Learn more.
Keep your profile information up-to-date
Manage your contact information, including your email address, mobile number as well as your communication preferences through the Citi Mobile App or Citi Online. This helps us to share important account information and allows us to reach you in case of any suspicious activity. Learn more.
Secure, quick and easy payments with contactless
Look for the contactless symbol on your card and anywhere you shop. When you're ready to purchase those everyday items, just tap and go. It's that simple, that easy and that secure. Learn more.
Tap your phone and pay with your Digital Wallet
Forgot your card? No worries, all you need is your phone to pay with your digital wallet. It's quick, easy and safe. Learn more
Remember to check out your benefits
Don't miss out on any of your card's benefits. For details on the benefits associated with your card, visit cardbenefits.citi.com.