We're here to help

Our thoughts continue to be with all those affected by the devastation of Hurricane Maria. We recognize your immediate needs are the safety of your family, friends and communities.

As you rebuild and recover in the days and weeks ahead, we want you to know that we are here to help.

We realize it may be difficult for you to call us. All affected customers in Puerto Rico and the . Virgin Islands will automatically receive the following treatments from September 18, 2017, until December 18, 2017, there's no need to contact us:

  • Waiver or refund of late fees on credit cards, Personal Loans, and lines of credit; and
  • Deferral of minimum payment due on credit cards, Personal Loans, and lines of credit.

Affected customers may be eligible for additional assistance, including:

  • Special pricing for Personal Loans;
  • Emergency credit line increases; and
  • Waived early withdrawal penalties on s and wire transfer fees.

To find out more about the above, please contact us at:

Citi Cards: 1-800-950-5114 (/: 1-800-325-2865)

Citibank: 1-888-248-4226 (/: 1-800-945-0258)

You can access your account  or accounts 24 7 via Citibank Online and the Citi Mobile APP to check balances, transfer funds, make payments, deposit checks, and more—all from your phone.