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Protecting the Elderly from Financial Abuse

Help Seniors Avoid Scammers and Viruses

Seniors have long been targets of scams and con artists. As more and more seniors begin using the internet for online banking, there is a growing risk of falling victim to malware and other forms of fraud.

Cybersecurity Precautions

Be sure that seniors keep their anti-virus and security updates current. If they are new to computing, have them find someone who can help them. If they use social media, become familiar with the privacy settings and set them to exclude or signal them when people they don't know try to contact them.

Strong passwords are important to staying safe online. Use good, strong passwords that will be difficult to guess. Make them stronger by including numbers, and special characters such as &, %, #, and so on. Make sure they never, ever reveal their passwords to anyone. Also, you should periodically change your PIN, and remember: No one from Citibank will ever need to ask you for your PIN and password when servicing your account.

Make sure seniors never provide personal or financial information online unless they are absolutely sure they are dealing with someone trustworthy. Beware of requests to update personal information; these are very often used by scammers to collect information used to break into bank account or purchase items in other peoples' names.