At Citi, the security of your account is very important to us, and we want to help you keep it protected. We recently discovered a new text message scam and wanted to make sure you're armed with everything you need to know to avoid falling victim to it. This scam involves sending text messages alerting you that your account has been blocked, along with a link to log into your Citi account. This link takes you to a fraudulent website, and when you log in, your Citi online user ID and password will be compromised.
Awareness and education are your best defenses against scams
Text communications from Citi typically do not show a complete phone number as the sender of the text. Shorter codes of 5 or 6 digits are usually used by Citi and could be displayed with or without dashes (for instance, 410-98 or 248487) If you see a full phone number as the sender of the text, this may be a scam. Please confirm the message is legitimate before taking any action.
In addition, when we send a text with a link to log into your account directly from the text, the link will always include
citibank.com. Be aware of other variations, like additional punctuation or abbreviations.
If you receive a suspicious text message that appears to be from Citi, you can log into citi.com to view your account status or call us at the number on the back of your card.
Do you think that you've fallen victim to a scam?
If you think you may have been a victim of a scam or that your personal information has been compromised, please call the number on the back of your card so we can assist you in securing your account.
We will also continue to inform you of any widespread scams that occur in the future.
Please visit citi.com/security to learn more about ways to protect your account.