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We want to help you avoid scams
At Citi, the security of your account is very important to us, and we want to help you keep it protected. We are seeing an increasing number of customers falling victim to scams and wanted to make sure you're armed with information you need to know to protect yourself.
Be aware of current scams
- Fraudsters are posing as Citi to obtain information which allows them to access your account — they may contact you by email, text, or phone impersonating Citi or a Citi employee.
- Scammers are creating fake sites that look like legitimate company websites. When you search the internet for a company's information, these fake sites could lure you to call what appears to be a legitimate number for the company searched, and then attempt to obtain your account information.
- Fraudsters are requesting that customers download apps to their devices to 'fix' issues. These apps allow remote access to your device, which exposes all of your account information to the fraudster.
- Scammers pretend to be someone they're not to convince you to pay with gift cards. Legitimate companies or government agencies would not make this request.
Use caution before accessing links found online or providing information
- Use known links to access businesses online
- Beware of requests to download apps to fix issues on sites
- Verify any phone, text or email contacts are legitimate before sharing information such as:
- One-time passcode
- If you receive a one–time passcode you did not initiate, please do not provide the code to anyone who contacts you requesting it.
- Existing security word (i.e. mother's maiden name)
- PIN number
- Online User ID or online password
- Your account number
To learn more about how you can protect yourself against fraud, and how Citi makes your security a priority, go to citi.com/security.