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We want to help you avoid scams
At Citi, the security of your account is very important to us, and we want to help you keep it protected. We recently discovered a phishing scam and wanted to make sure you're armed with everything you need to know. This scam involves the fraudster contacting you to obtain information which allows them to access your account — they may contact you by email, text, or phone impersonating Citi or a Citi employee.
Be Aware — assess the situation before providing personal and account information
Our Fraud team's sole purpose in contacting customers is to verify suspicious activity or requests for account information. When we reach out to you in these situations, we will not ask you to provide any of the following information:
- Your account number
- Existing security word (i.e. mother's maiden name)
- PIN number
- Online User ID or online password
- One–time passcode
- If you receive a one–time passcode you did not initiate, please do not provide the code to anyone who contacts you requesting it.
If you receive a suspicious communication, do not respond and do not use any contact information provided. If you have concerns and want to verify a communication is legitimate, please contact us at citi.com, in the Citi mobile app or by calling the number on the back of your card. Suspicious emails can be forwarded to spoof@citi.com.
Your security is a top priority
We're constantly monitoring your account(s) for fraudulent activity and will alert you if we notice anything suspicious. Make sure we have your current contact information at citi.com/contactinformation so we can reach you quickly.
Easy ways to help detect and reduce fraud
- Customized Citi Alerts: Stay up to date on account activity by setting up email, text or push notification account alerts.
- Check your credit report regularly: Make sure the accounts listed are ones you've created. For a copy of the report, or to open a fraud alert, contact one of the major credit reporting agencies (Experian: 1 888 397 3742; TransUnion: 1 800 916 8800; Equifax: 1 800 685 1111). You can also view information on their individual websites.
To learn more about how you can protect yourself against fraud, and how Citi makes your security a priority, go to citi.com/security.