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Help keep your account safe
During these unprecedented times, it's easy to be distracted. No one knows that better than fraudsters who are ready to take advantage when we're most vulnerable–that's why it's important to be extra vigilant. Together, we can help keep your account secure.
Be aware of this new scam
We've seen an increase in a new scam involving emails from fraudsters posing as well-known online businesses that people trust, reporting an issue with your account. The communication provides a link to resolve the issue. Clicking the link takes you to a fraudulent site where payment and other personal information is requested. They may request sending a payment or other transactions to test that your account is working properly.
Rather than using the link provided, access the online businesses site as you normally do and login to review the status of your account. You can get more info and sign up for scam alerts at ftc.gov/scams.
How to recognize valid communications
Scammers are using copies of business logos and colors in their emails to make them appear legitimate. Verifying the sender's email address is one way to spot these. Scammers will misspell, add characters, etc., to email addresses and domain names or they will not be related to the business at all. The body of the email may also contain incorrect grammar and misspellings.
Your security is a top priority
Our security tools, like Fraud Early Warning, help protect your account. We're constantly monitoring your bank account(s) for fraudulent activity and will alert you if we notice anything suspicious. Make sure we have your current contact information at citi.com/contactinformation so we can reach you quickly.
Easy ways to help detect and reduce fraud
- Customized Citi Alerts: Stay up to date on account activity by setting up email, text or push notification account alerts.
- Account Online: provides access 24/7 to review account activity and identify anything suspicious.
- Check your credit report regularly: Make sure the accounts listed are ones you've created. For a copy of the report, or to open a fraud alert, contact one of the major credit reporting agencies (Experian: 1-888-397-3742; TransUnion: 1-800-916-8800; Equifax: 1-800-685-1111). You can also view information on their individual websites.
To learn more about how you can protect yourself against fraud, and how Citi makes your security a priority, go to citi.com/security