At Citi, the security of your account is very important to us, and we want to help you keep it protected. We recently discovered a phishing scam and wanted to make sure you're armed with everything you need to know. This scam involves the fraudster contacting you to obtain information which allows them to access your account — they may contact you by email, text, or phone impersonating Citi or a Citi employee.
Be Aware — assess the situation before providing personal and account information
Our Fraud team's sole purpose in contacting customers is to verify suspicious activity or requests for account information. When we reach out to you in these situations, we will not ask you to provide any of the following information:
If you receive a suspicious communication, do not respond and do not use any contact information provided. If you have concerns and want to verify a communication is legitimate, please contact us at citi.com, in the Citi mobile app or by calling the number on the back of your card. Suspicious emails can be forwarded to firstname.lastname@example.org.
Your security is a top priority
We're constantly monitoring your account(s) for fraudulent activity and will alert you if we notice anything suspicious. Make sure we have your current contact information at citi.com/contactinformation so we can reach you quickly.
Easy ways to help detect and reduce fraud
To learn more about how you can protect yourself against fraud, and how Citi makes your security a priority, go to citi.com/security.