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We want to help you avoid scams
We've recently seen digital money movement fraud on the rise. A scammer can contact you requesting payment through a Wire Transfer or sending money with Zelle® --these methods allow money to be sent quickly, and the funds are often hard to recover.
You should never wire money or send money using Zelle® or similar payment platforms to:
- Anyone who claims to be from a government agency
- Any stranger, no matter what reason they give
- A telemarketer trying to sell you something
- Anyone claiming your account is compromised
- Unauthorized, unverified cryptocurrency sites or salespeople
- Anyone asking you to send money to yourself
Let's fight fraud together. Visit and bookmark our new hub for the latest fraud and security insights at citi.com/fraudprevention.
Stay vigilant to protect your personal accounts
- If you get a suspicious call, email, or text, don't disclose any personal information until you verify it's from a legitimate source. If you have any doubt, contact the company directly.
- Only allow remote access to your computer when you've initiated the contact with a company you know through a verified phone number or website.
- Always protect your card and account PIN. Be sure it is not easily guessable, do not enter it on a non-Citi site, and remember that our team will never ask for it.
- Set up 2-factor authentication (multiple ways to identify yourself) with the companies you work with to help keep your device and money secure.
- If you suspect one of your accounts has been compromised, immediately change your user ID and password for your Citi account and other important accounts.
We've got you covered
Bookmark our new site, citi.com/fraudprevention, and visit often for the latest updates on common scams and how to spot them. To learn more about how you can protect yourself against fraud, and how Citi makes your security a priority, go to citi.com/security.