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  • Product offerings may differ among geographic locations. By selecting your state of residence, you'll be shown the specific terms and rates that will apply to your new account.

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    Citi Customers: report a lost or stolen card, or seek help for identity theft
    Utilize Citi Quick Lock, then call customer service:

    Debit Cards:
    NY metro area: 1-800-627-3999
    Other areas: 1-800-274-6660

    Credit Cards:
    1-800-950-5114

    Report suspicious emails or phishing
    1-888-285-9696
    spoof@citicorp.com

    Reporting a Vulnerability

    At Citi, the safety and security of your account is of the utmost importance to us. If you believe you've found a security issue in one of our products or services, we encourage you to notify us. Please note that this program should not be construed as encouragement or permission to perform any of the following activities:

    • Hack, penetrate or otherwise attempt to gain unauthorized access to Citi software or systems in violation of applicable law.
    • Disclose or use any proprietary or confidential Citi info or data, including any customer data.
    • Adversely impact Citi or the operation of Citi software or systems.

    Citi does not waive any rights or claims with respect to such activities.



    Report a vulnerability

    How to Report a Vulnerability

    You can report potential security issues by sending an e-mail to our security team. We strongly encourage you to utilize the provided Public PGP key for encryption purposes.

    We request your submission include the following:

    • The full URL
    • Steps you took
    • Objects (as filters or entry fields) possibly involved
    • Evidence / Proof of Concept / how to reproduce (i.e. video, screenshots if possible)
    • Risk or exploitability
    • Offering a solution is highly encouraged but not required

    When we receive your email, we will send an automatic email as acknowledgement. We will only respond back to you with additional emails if we need further information to help investigate the issue. For the protection of our customers, Citi will not disclose, discuss, or confirm security issues.

    This program is not intended for:

    Submitting complaints about Citi's services or products, reporting issues with ATM's, fraud, malware or asking questions about the availability of Citi's websites or mobile banking services. This program is also not intended for submitting suspicious or phishing e-mails. Please report suspicious e-mails or phishing to spoof@citicorp.com

    PGP Key

    We request that you encrypt your email message and any attachments using our PGP Key copied below. Please email your encrypted message to responsible.disclosure@citi.com and a member of our security team will review your submission.

    -----BEGIN PGP PUBLIC KEY BLOCK-----
    Version: BCPG v1.48

    mQENBFnLIkQBCADDgMzbIqVfraX71Dq96HpGuPDOTjGpTiBXKG3+hfNAxDZdDdy1
    tjjUARRKjKzGEgpvziqE9r3g5o+WvFbF+GGB0muq0IvuZf0qcNt/Mfm4watiPL1j
    S0h/ZHqjUCq/PJ7dPp62QAdkQDbFmDSatmO01L/TFfZ7jQ8HgXucagC2uc4kI3Vg
    hxBy9DH8t5z083DJjg3AedSnJROE1Hc86cQvGII2dGTs/yfsXNuW0iD+1jdr7mcb
    GEDyP4lsQ81qsYnrVdXtgk2y1xiMiuQ24EfkRPEV0V9UiyMYTgAVMNNfQmO33jHm
    p8u9u2eSLdlLu/bMciSIRQIecaDLgYjs8bKLABEBAAG0OHJlc3BvbnNpYmxlIGRp
    c2Nsb3N1cmUgPHJlc3BvbnNpYmxlLmRpc2Nsb3N1cmVAY2l0aS5jb20+iQEiBBAB
    CAAMBQJZyyJEBQkB4YfgAAoJEC3+/ik5M/sjUHUH/0fmm26GJXelhpMu/quv/B32
    Orh3evLLSk3HR5ck0RvUy2qxaVimpewkXvAP/Fl11mr47Hqy14HvXp/siIv2rbcY
    sTIQIupm1Q9WF9Pl+VY0Li9Pa5IXZ7RGVcsuHWE6aKKyX4NzQfMA2BilkzG1XOPb
    9DjekcjfaH6TDZibbO4h2N1OJQbMQEWLij8E7lUTjj2xbsjDJ6CvVL+9wMJ9YU25
    /TKLLSR6Qedir0ky8gs4D133ls9KxZoZn5ZPL+2sEXdHtir4/UB6TjzuL9oWh/Ol
    74xMpvoX2O0m3stEIZghkiAdXQWTtrwlOQjZ7EEw93sEYY3GMGO1dPar0Y99nY6J
    ARwEEwEIAAYFAlnLIkQACgkQ9FJ4IypMZzL8hwgAvI6+uTPAIfyDwfDKG+x682OS
    uYZ2yCU50VtgKJhcEXd5HTrOoYOALx6F/Cm8jcm6+hoRrjnCPxQYzC/NgU3eN/xY
    KMzk5ffkb3ZwIflfu/SisQZCTT8YvsNg4q3uxi8RIoDWnY8YCMMotU+G20qCuwtb
    gKbJ0EYnwi0YYtH/4Y+toflduyk78C3UKyRRz794sS7NZdNhTMF3y6sTdHmZpMm2
    qjX3eZhorXUXiFbbU+qSOOK+KbWi9+DN60cS7DtuMG0IUq8ESt8pcgmk2w1rzBvW
    m2F7z+Y7Jb2ZcXVJJ6UNlrtzBQ4/I8Z3argoN9wydU1PUid9qju2BBaJlc9I8w==
    =e0QL

    -----END PGP PUBLIC KEY BLOCK-----

    Thank you for helping keep Citi and our users safe!

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