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  • Product offerings may differ among geographic locations. By selecting your state of residence, you'll be shown the specific terms and rates that will apply to your new account.

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    Citi Customers: report a lost or stolen card, or seek help for identity theft
    Utilize Citi Quick Lock, then call customer service:

    Debit Cards:
    NY metro area: 1-800-627-3999
    Other areas: 1-800-274-6660

    Credit Cards:

    Report suspicious emails or phishing

    Reporting a Vulnerability

    At Citi, the safety and security of your account is of the utmost importance to us. If you believe you've found a security issue in one of our products or services, we encourage you to notify us. Please note that this program should not be construed as encouragement or permission to perform any of the following activities:

    • Hack, penetrate or otherwise attempt to gain unauthorized access to Citi software or systems in violation of applicable law.
    • Disclose or use any proprietary or confidential Citi info or data, including any customer data.
    • Adversely impact Citi or the operation of Citi software or systems.

    Citi does not waive any rights or claims with respect to such activities.

    Report a vulnerability

    How to Report a Vulnerability

    You can report potential security issues by sending an e-mail to our security team. We strongly encourage you to utilize the provided Public PGP key for encryption purposes.

    We request your submission include the following:

    • The full URL
    • Steps you took
    • Objects (as filters or entry fields) possibly involved
    • Evidence / Proof of Concept / how to reproduce (i.e. video, screenshots if possible)
    • Risk or exploitability
    • Offering a solution is highly encouraged but not required

    When we receive your email, we will send an automatic email as acknowledgement. We will only respond back to you with additional emails if we need further information to help investigate the issue. For the protection of our customers, Citi will not disclose, discuss, or confirm security issues.

    This program is not intended for:

    Submitting complaints about Citi's services or products, reporting issues with ATM's, fraud, malware or asking questions about the availability of Citi's websites or mobile banking services. This program is also not intended for submitting suspicious or phishing e-mails. Please report suspicious e-mails or phishing to

    PGP Key

    We request that you encrypt your email message and any attachments using our PGP Key copied below. Please email your encrypted message to and a member of our security team will review your submission.

    Version: BCPG v1.48



    Thank you for helping keep Citi and our users safe!

    You are viewing Rates and Terms & Conditions applicable to a state other than where you live. These Rates and Terms & Conditions may differ from those applicable to your state of residence and will not apply to new accounts you open online. When you open your new account online, Rates and Terms & Conditions will be determined by your state of residence.

    Select Continue to proceed or choose Cancel to modify your selection.

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