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    What You Get

    This free service—available to all Citibank and Citi credit card customers-provides access to a team of Identity Theft Solution Specialists. If you're ever a victim of ID theft, they'll work closely with you every step of the way to help you reclaim your identity and re-establish your credit.

    How It Works

    Here's what a Citi® Identity Theft Solution Specialist will do for you:

    • Help you contact the TransUnion credit bureau who will review your credit report and apply an extended Fraud Alert (which will be transmitted electronically to the other 2 credit reporting agencies)
    • Monitor your TransUnion credit bureau report until your case is closed
    • Advise you on how to complete a police report and other government forms that may be required
    • Help you identify any other compromised accounts and assist you in contacting those creditors
    • Keep in touch with you about the status of your case until it is closed
    • Mail a packet of necessary information to assist you in resolving the theft

    If you ever need to use Citi® Identity Theft Solutions, call

    • 1-800-627-3999 (in NY metro area)
    • 1-800-274-6660 (all other areas)

    Works With These Products


    You are applying for an account package that requires you to open both a checking and savings account. If you want only one account type, you can choose a different account package.

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    You are viewing Rates and Terms & Conditions applicable to a state other than where you live. These Rates and Terms & Conditions may differ from those applicable to your state of residence and will not apply to new accounts you open online. When you open your new account online, Rates and Terms & Conditions will be determined by your state of residence.

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    Share Your Screen With A Phone Representative

    During your call, you may be asked to share your screen for a faster, more efficient experience. If you agree, the phone representative you're speaking with will give you a Service Code to enter below.

    If you need assistance from a Citi representative, contact us via chat or phone