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  • Product offerings may differ among geographic locations. By selecting your state of residence, you'll be shown the specific terms and rates that will apply to your new account.

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    Call us at 1-800-374-9700 | Text Telephone (TTY) 1-800-788-0002

    What You Get


  • Online & Mobile Fraud Protection is a free service that helps to cover you against loss in the unlikely event there are unauthorized electronic funds transfers (EFT) in your Citibank deposit accounts.

    Deposit Accounts

    Deposit accounts are as follows:

    • Checking
    • Certificates of Deposit (CD)
    • Savings
    • Money Market Accounts
    • Market Rate Account*
    • Passbook Savings*

    * Not offered through Citi Online but may be available at Citibank Financial Centers.

  • You get:

    • Free automatic coverage. Online & Mobile Fraud Protection comes with absolutely no hidden fees, premiums or deductibles. And coverage is automatic—you don't even need to sign up.
    • Financial protection. You're covered for the full amount of the loss for which you'd be responsible for under Federal Banking Regulations , PLUS the loss of any interest, overdraft charges and returned check fees that you may incur.Footnote 1

    How It Works

    If you think someone has withdrawn or transferred money without your permission from your deposit account on Citi Online, Citi Mobile®, or that your User ID or Password have been lost or stolen:

    • You must contact Citibank immediately:
    • Online Support: 1-800-374-9700Footnote 2
    • Mobile Support: 1-888-214-0036Footnote 2
    • We are usually able to investigate claims within 10 business daysFootnote 3

    You are viewing Rates and Terms & Conditions applicable to a state other than where you live. These Rates and Terms & Conditions may differ from those applicable to your state of residence and will not apply to new accounts you open online. When you open your new account online, Rates and Terms & Conditions will be determined by your state of residence.

    Select Continue to proceed or choose Cancel to modify your selection.

    Share Your Screen With A Phone Representative

    During your call, you may be asked to share your screen for a faster, more efficient experience. If you agree, the phone representative you're speaking with will give you a Service Code to enter below.

    If you need assistance from a Citi representative, contact us via chat or phone