How it works
If you're a victim of identity theft, as a Citi customer, you can automatically use the free services of Citi® Identity Theft Solutions, even if the fraud occurred on a product from another company. Our team of Identity Theft Solutions specialists will provide personal support and assistance through the process of re-establishing your credit. And you won't be held liable for unauthorized charges made on your Citi consumer card.
Call us to get started:
NY metro area: 1-800-627-3999
Other areas: 1-800-274-6660
Credit Cards: 1-800-950-5114
Here's what the specialist will do for you
- Work with you to contact the TransUnion credit bureau to review your credit report and apply an extended Fraud Alert to your credit file (which will be transmitted electronically to the other two major credit reporting agencies).
- Monitor your TransUnion credit bureau report until your case is closed.
- Advise you on how to complete a police report and other government forms that may be required.
- Help you identify any other compromised accounts and assist you in contacting those creditors.
- Keep in touch with you about the status of your case until it is closed.
- Provide you with a step-by-step guide to assist you in the process.
Terms to know
Credit Monitoring: Credit monitoring services track activity on your credit reports at one, two, or all three of the major credit reporting agencies. If you identify activity that might result from identity theft or a mistake, you can take steps to resolve the problem before it grows.
Fraud Alert: A fraud alert puts a red flag on your credit report which requires businesses to take additional steps, such as contacting you by phone, before opening a new account.
Security Freeze (also known as Credit Freeze): A security, or credit, freeze allows you to restrict access to your credit report, making it difficult for others to open accounts using your identity. Fees vary based on where you live but commonly range from $5-$15 per bureau. The cost to lift a freeze varies by state.
More information about identity theft can be found on the FTC Website.
If you're ever a victim, these details may be helpful: