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Citi® Identity Theft Solutions

Step-by-step personalized assistance

Free to all Citi customers, Citi® Identity Theft Solutions is a service that's available to help you re-establish your credit and regain your identity.

If you're a victim of identity theft, as a Citi customer, you can automatically use the free services of Citi® Identity Theft Solutions, even if the fraud occurred on a product from another company. Our team of Identity Theft Solutions specialists will provide personal support and assistance as you begin the process of re-establishing your credit. And you won't be held liable for unauthorized charges made on your Citi consumer card.


Call us to get started:


Debit Cards:

NY metro area: 1 800 6 2 7 3 9 9 9

Other areas: 1 800 2 7 4 6 6 6 0


Credit Cards:

1 800 9 5 0 5 1 1 4

Our Specialists are trained experts dedicated to assist you if you've experienced identity theft. Once we have confirmed that you are a victim of identity theft, you will be assigned a Specialist and a case number. Our Specialists will:


  • Work with you to contact the TransUnion credit bureau to review your credit report and apply an extended Fraud Alert to your credit file, which will be transmitted electronically to the other two major credit reporting agencies.
  • Monitor your TransUnion credit bureau report until your case is closed, identifying and flagging suspicious activity as early as possible.
  • Advise you on how to complete a police report and other government forms that may be required.
  • Help you identify any other compromised accounts and assist you in contacting those creditors.
  • Proactively keep in touch with you about the status of your case until it is closed.
  • Provide you with a step-by-step guide to assist you in the process.

If you're ever a victim of identity theft, these items may be helpful:


Identity Theft: What You Need to Know - Unauthorized Use of Your Account
Get an overview of how to deal with and protect yourself from identity theft.


The Identity Theft Worksheet
Use this document to track your efforts in reporting the fraudulent use of your identity.


The Security Affidavit
You may complete and return this document If you need to dispute fraudulently opened accounts.

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