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How do I set up access to Citi Online?

You can Register for Online Access at any time. You will need to create a User ID and Password.

For a banking account, you will also need:

  • Your /Debit Card Number, which is the 16-digit number on the card you received by mail after opening your account. This card is also known as the Citi® Banking Card. If you did not receive one, Contact Us by Chat.
  • Your PIN, or Personal ID Number, which is the 4-digit code you created when you opened your account.
  • Your Account Number, which is the number of any Citi® account linked to your /Debit Card, such as your checking account. Alternatively, you can also enter the last four digits of your Social Security Number.

For your credit card, you will also need:

  • Your credit card number.
  • Your credit card security code (the last three digits on the back of your MasterCard or Visa card, or the four digits on the front of your American Express® Card).
  • Your date of birth.
  • The last four digits of your Social Security Number.
  • Your Security Word (If you have forgotten it, you can reset your security word online at any time).

Share Your Screen With A Phone Representative

During your call, you may be asked to share your screen for a faster, more efficient experience. If you agree, the phone representative you're speaking with will give you a Service Code to enter below.

If you need assistance from a Citi representative, contact us via chat or phone