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Helpful organizations

If you are having trouble paying your mortgage, there are non-profit organizations and government home loan assistance programs available to help you resolve your current situation.

Additional resources

Office of Homeownership Preservation

Citi's Office of Homeownership Preservation is committed to helping keep people in their homes. We believe your home is where you should feel secure. That's why we're working hard to help our customers facing hardship.

Making Home Affordable

This website provides homeowners with detailed information about financial stability programs along with tools and calculators to determine whether you might be eligible for a modification or a refinance.

Hope Now

Hope Now is an alliance between counselors, mortgage companies, investors and other mortgage industry participants. This alliance is meant to maximize outreach efforts to homeowners in distress and to help them stay in their homes.

Homeownership Preservation Foundation

The Homeownership Preservation Foundation is a nonprofit organization providing free counseling to help homeowners avoid foreclosure. Speak to a counselor at 1-888-995-HOPE.

Department of Housing and Urban Development

To receive information from the Department of Housing and Urban Development or a HUD certified counseling agency call 1-800-569-4287.

Washington Homeownership Information

If you live in Washington State and would like to speak to a counselor please call the Washington Homeownership Information Hotline at 1-877-894-HOME. You will be connected to a counselor near you who can help.

Also within homeowner support

  • Paying off or selling
  • Whether you're thinking of selling your home, or are ready to finish paying off your mortgage, there are a variety of options available to you.
  • Trouble making payments
  • If you're having trouble making payments on your mortgage, we're here to help you get back on track.
  • Understanding foreclosure
  • If you're unable to stay in your home, we can work with you to make the best of a difficult situation.

Get in touch


No matter what your situation, our experienced Homeowner Support Specialists are always on hand to talk through your options.