Our Approach to Privacy

Your trust and confidence is important to us when handling personal information about you.

As you consider your choices about how personal information about you may be shared by us, we encourage you to make choices that enable us to best provide you with information that might best meet your needs.

The security of personal information about you is a priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet the requirements of applicable law. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.

While we work to protect your personal information, no data transmission over the Internet can be guaranteed to be completely secure. You must keep your password and other website registration information that you hold confidential. You should also control access to your e-mail and other electronic communications at all times and maintain a secure browser and other internet access devices.

Citi Global Client Website Privacy Statement

This Global Client Website Privacy Statement describes how we may collect, use and share information that you provide when you visit this website, interact with us through the site or through our advertisements on third-party websites. Please note that information you provide locally to Citi affiliates (whether online or otherwise) will be governed by the privacy statement and/or terms and conditions relevant for that Citi affiliate.

Our Global Client Website Privacy Statement does not cover:
  • Information collected and used on Citi social media sites such as new.citi.com
  • Information collected on Bundle.com , an affiliate of Citi
  • Information you provide to the websites we advertise on and may link to
  • Information you may provide with respect to any products or services you may apply for and/or receive from us via our local online banking sites

We encourage you to read the privacy and security disclosures on these sites.

This Global Client Website Privacy Statement provides information on the following:
  1. What Information Do We Collect?
  2. How Do We Use the Information Collected?
  3. How Do We Use Information From Our Advertisements on Other Websites?
  4. Can You Control Your Information That’s Collected and Used Online?

1. What Information Do We Collect

We collect two types of information online: non-personal and personal.

Non-Personal Information

When you visit our site, we collect the IP address of the device you use to connect to the Internet. In addition, we gather information such as what browser and which version of it you're using, the type of operating system you have, and which site you came from. This information helps us provide an online experience that matches your device.

When you browse our site or interact with us through our site, Citi and companies we work with, use cookies, web beacons, pixel tags and other similar technologies to collect information and store your online preferences — we use the term “cookies” for all these technologies. Cookies are widely used and most browsers are set up to accept them automatically. If you would prefer, you can choose to not accept cookies.

It's important to note that cookies, pixel tags and other data collection technologies we may use do not capture any information that can personally identify you. The information they gather helps us improve your online experience and may include:
  • Time and duration of your visit to our site
  • Pages you viewed while on our site
  • URLs of sites from (or to) which you arrive at (or from) this website to help us (or companies we work with) to recognize when you have been directed to our website or to a linked site of a company we work with
  • Analytical data that helps us count the number of visitors to our website and to see how visitors move around and use our website

We may also supplement the information we collect from you with information we receive from other companies. For example, we may use marketing segments developed by us or other companies to customize certain services to your local area and, as permitted under applicable law, provide relevant Citi offers tailored to you.

Personal Information
In addition to the information described in the previous section, we may also gather personal information that you provide to us such as your name, address, telephone number, and email. In the course of viewing or using this website, you may provide us with other personal information to the extent that you wish to do so or that we may request it from you to allow us to provide you with further information. If you are accessing this site on your mobile device (for example via a tablet or mobile app), we may ask for your geographical location to provide you with information. If we have personal information from you, or information that's publicly available from other sources, we may use it in combination with the information that Citi has collected online. We can use this information to better tailor and personalize our service and marketing communications with you, both online and offline.

The personal information you provide online through this website may be forwarded to and held by the Citi business(es) that may be relevant to you based on any request you may make to us for further information on Citi's products and services. You can access and/or request a change to information you provide through this site by telephoning the customer service number for the Citi business to which you directed your information through the site. Should you be directed to another website from this site without providing your personal information through this site, then the disclosures and policies of the other site to which you might directly provide your personal information will apply. You should review them carefully.

2. How Do We Use the Information Collected?

Citi uses the information we collect about and from you to manage our business and to offer a high quality, personalized online experience on our site and third-party websites.

The information we collect allows us to:
  • Recognize you when you return to our site so we can personalize your experience
  • Better respond to you or your requests for relevant product and service information

We store information we collect in data centers located in multiple countries, which are accessible by our affiliates and authorized third parties that may access the information for the purposes stated in this Global Client Website Privacy Statement or any business, administrative, support or other purposes required or permitted under applicable law.

3. How Do We Use Information from Our Advertisements on Other Websites?

Companies we work with place and track advertisements on third-party websites. Sites that are not operated by Citi may have different approaches to privacy. We encourage you to read the privacy policies on these sites.

Like most advertisers, we place advertisements where we think they will be most relevant to customers. We place advertisements by developing and using our own marketing segments that may combine online and offline information about our current and prospective customers. In addition, we may use marketing segments provided by online publishers and network advertising companies.

Network advertising companies that provide these services have their own privacy policies and are not subject to our Global Client Website Privacy Statement. Many of these companies provide ways to avoid targeted advertising provided by, or through, them.
Companies we work with are service providers and/or agents that conduct business on behalf of Citi. The services they provide include, but are not limited to, communications (e.g., email), marketing, data processing, customer acquisition and servicing and advertisement management. When we use other service providers and/or agents to provide services for us, we require them to protect the confidentiality of information they receive and to comply with any relevant laws (including data protection laws).

Marketing segments are groups of unique individuals or users categorized using information such as behaviors, demographics, attitudes and/or geographic differences. Companies can create marketing segments by using technologies like IP addresses to compile, over time, aggregated, non-personal information about how consumers are using the internet. They consider where users saw and/or clicked on content and advertisements, and use this information to make inferences and predictions about the users' characteristics, interests and preferences. This information does not identify you personally nor does it report on particular online activities or behaviors

4. Can You Control Your Information That's Collected and Used Online?


You can control whether to accept cookies or not. If you decide to not accept cookies, some features on our site may not work properly because we may not be able to execute certain functions. In addition, the information we provide when you visit us may not be relevant to you or tailored to your interests. You can find more information about cookies, including how to see what cookies have been set and how to manage and delete them, at: www.allaboutcookies.org and www.youronlinechoices.eu.
If you would prefer not to accept cookies, you can:
  • Change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it
  • Set your browser to automatically not accept any cookies

Notice of Changes.
From time to time, we may change this Global Client Website Privacy Statement. The effective date of this Global Client Website Privacy Statement, as stated below, indicates the last time this Global Client Website Privacy Statement was revised or materially changed. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the Global Client Website Privacy Statement.

Effective Date.
This Global Client Website Privacy Statement was last modified April 2, 2013.

This site is managed by Citigroup Technology Inc. This disclosure does not address how information is handled by or the policy of any other affiliate or third party site that may be linked to this site.